Cancellation Policy

Our primary objective is to give visitors a smooth, secure and remarkable experience. This policy is designed for transparency, fairness and industry compliance, and forms part of the tour booking contract between Andaman Bliss™ and its guests. By making a reservation you agree to be bound by these terms, so please review them carefully before booking.

Booking confirmation

• An advance of 50%–70% of the total package cost is required to secure your booking, paid online via the website or a representative's payment link. Cheques are not accepted.
• A government photo ID (Aadhaar, Voter ID, Driving Licence or Passport) is mandatory for every traveller — required for ferry bookings and forest permits.
• Inward and outward flight details, plus the full name, age and gender of each traveller, must be shared.
• The remaining balance (30%–50%) must be paid two days before arrival, or on arrival before services commence.

Payment modes

We accept online payments (credit/debit cards, bank transfer, NEFT, mobile payments) and cash in Indian Rupees up to ₹2,00,000 per reservation (with original PAN card). Payments to any account other than the official Andaman Bliss™ account are not valid for confirming a booking.

If you cancel for reasons not attributable to Andaman Bliss™, the following charges apply on the total package cost:

• A fixed cancellation charge of ₹2,500 per person applies to all cancellations after advance payment. Rescheduling is not permitted once payment is made.
• Premium hotels & resorts (SeaShell, Coral Reef, Barefoot, Munjoh, Taj): 100% cancellation fee after advance payment, with no refunds; rescheduling is subject to the individual hotel's policy.
• Peak season (15 December – 15 January): 100% cancellation charges apply, with no refund or rescheduling due to high demand.

Packages booked with flights

• Andaman Bliss™ is not responsible for airline cancellations, delays or rescheduling; amounts paid toward flights, hotels, ferries and tours are 100% non-refundable.
• If you cancel a flight yourself, flight tickets are non-refundable and 100% of the package cost may be deducted.

How refunds are processed

• Refunds are processed within 21 business days of the cancellation request.
• Refunds are issued via the original payment method (bank transfer, card or UPI); transaction costs and bank fees are borne by the visitor.
• For government-imposed travel restrictions, rescheduling is offered subject to availability.

Hotels, cruises and ferries are not owned or operated by Andaman Bliss™ — the individual provider's terms apply, and complaints about their service must be addressed with them directly. Valid photo ID showing your full residence address is mandatory at hotels, ferry terminals and jetties; providers may refuse check-in or boarding without it.

Guests must adhere to reporting times for cabs, ferries and activities. Delays may result in itinerary changes or cancellations with no reimbursement or rescheduling for missed services.

Andaman Bliss™ reserves the right to refuse or terminate service to any visitor whose actions endanger other guests, employees or tour operations — including disruptive or abusive behaviour, suspected contagious illness without a medical certificate, criminal or security flags, unlawful activity, or misconduct toward staff and providers. No refund or compensation is provided where service is denied for these reasons.

If confirmed reservations cannot be fulfilled due to uncontrollable events (natural disasters, government restrictions, war, pandemics, strikes), guests are notified promptly and the reservation is cancelled; refunds are made with applicable deductions and completed within a fair timeframe. If a guest cannot travel due to quarantine or restrictions, they must notify us with documentation; we may refund (with deductions) or reschedule subject to availability. Additional costs for extended stays or alternate arrangements mid-tour are borne by the guest. Comprehensive travel insurance is strongly encouraged.

Andaman Bliss™ is not liable for possessions lost, stolen, damaged or left behind during trips, stays or activities — keep your belongings safe and check before departing. Guests are legally responsible for injuries, losses or damage caused by carelessness or misconduct, and may be asked to reimburse the company for resulting losses.

Customers must ensure all booking information (names, contact details, travel dates) is accurate — errors may cause additional charges, delays or service denial. Customers must also comply with the cancellation, amendment and refund policies of airlines, hotels and other third-party providers; penalties from non-compliance are the customer's responsibility.

We collect guest information to process reservations and deliver services, and maintain it using appropriate security protocols. Despite these measures, we are not responsible for hacking, data leaks or illegal access beyond our control.

Disputes are first addressed through amicable negotiation. If unresolved within 7 days, the matter proceeds to arbitration seated at Port Blair, Andaman & Nicobar Islands, conducted in English under the ICC Rules of Arbitration. The courts of the Andaman & Nicobar Islands have exclusive jurisdiction over all matters arising from reservations and this policy, regardless of where the booking was made.

For cancellation, amendment or refund queries, contact our support team at info@andamanbliss.com, or call +91 8900909900 / +91 9679503320. We recommend reaching out early to avoid last-minute inconvenience.